ktvu cameras caught the man with a bank of america grudge. walking around a benke took over 6 hours ago. >> i was trembling. >> reporter: she said she was depositing a check and she went silent and a look of fear on her hive. >> he was not pointing the gun to anybody, he was moving the gun, he told me if you want to get out just get out. >> reporter: silva though was concerned about those remaining inside. >> it was like a pain for my heart, i know i'm getting out, but how about the ones that are gonna stay here. >> reporter: officials from several law enforcement agencies including the f.b.i. soon arrived, they blocked off a half mile radius and began negotiations. s.w.a.t. team members surrounded the building and 15 minutes later the remaining 6 bank customers and through employees were released. >> he has told us he doesn't want to hurt anybody but we have seen him, he does have a handgun, don't know if it's a replica or a role handgun at this time. >> reporter: the 25-year-old man has accused have the bank of cheating him and has put up s